Returns Policy

Returns

All items carry our 30-Day Money back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for replacement or refund of the purchase price (excluding delivery charges). For faulty items, please contact our Customer Care Team, between 9.00am and 5:00pm Monday – Friday (AEST), on 0408 754 039 before returning any goods.

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please call 0408 754 039 or email info@adoorabear.com prior to sending goods back.

Exchanges that are not the result of a defect or a mistake where Adoorabear.com has sent you the wrong product will require additional postage and handling costs. International customers will be contacted separately to arrange additional return postage costs.

Please contact us to receive a Return & Exchange Form to fill out and return together with the items to the following address.

Adoorable Toy Company Pty Ltd
Returns Department
PO Box 1326
Ayr QLD 4807

Conditions:

  • No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed
  • Adoorabear.com is not responsible for the for freight costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Adoorabear.com will cover any postage costs. Please call 0408 754 039 or email info@adoorabear.com prior to sending goods back
  • Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.

Promotion Codes:

  • Promotion codes cannot be used in conjunction with any other offer.
  • Promotion codes do not apply to sale items. You can still use promotion codes if you have a mixture of sale items and regularly priced items in your cart but the terms and conditions of a promotion code do not include sale items in the minimum spend or % off.